Client management has always been a challenge, but these days it can often seem impossible, as IT environments become bigger and more complex than ever before. However, many companies are using yesterday's tools to keep modern networks ostensibly healthy and productive. The result is that CIOs are struggling to manage their environment and have no clear picture of the resources available and how to resolve any issues before end-user productivity suffers. Thankfully, it doesn't have to be like that. We show you how to make client management faster, easier and more efficient in three steps.
Many companies struggle to effectively mitigate cyber risks because they have no comprehensive overview of the endpoints in their environment. This makes implementing basic IT cyber hygiene practices such as regular patching difficult. This means that client management is more important than ever, because different, dynamic and distributed assets need to be managed and kept under control.
Unfortunately, many companies do not have the right tools to effectively manage clients in such complex environments. They use point tools that collect outdated, limited data sets from only small numbers of endpoints. As a result, they are forced to collect and analyse the data manually in a configuration management database (CMDB).
So it’s no wonder that client management is inefficient and therefore unsurprising that vulnerabilities can remain unprotected for days or weeks at a time. Conventional tools are unable to implement effective client management in modern IT infrastructures.
In light of this, we are presenting a 3-point plan for improving client management and, in turn, your cyber security:
When you think that the time it takes to patch a vulnerability is on average around 205 days, it soon becomes clear how important the time factor in patch management is. However, time and transparency also play a crucial role in other areas.
When it comes to improving your IT hygiene, and with it your IT security, you need to be able to find all the assets across the network at any time and be aware of the current state of the endpoints. This is also essential for enforcing security policies and compliance.
But in threat detection too, it is important to be able to detect malicious activities and vulnerabilities within seconds – not once days or weeks have passed. The same applies to security incidents. Here, it is important to keep the reaction time and the effort required to investigate and eliminate the incident to a minimum. This is the only way to minimise the damage caused.
So you see, speed and transparency always play a decisive role in cyber security and client management.
With traditional tools, client management continues to be a sprawling, fragmented project involving multiple separate activities performed by many different isolated tools and teams. Tanium's platform approach, on the other hand, transforms your client management into a comprehensive approach, one that supports you across a wide range of use cases, all via a single agent and device.
Tanium's solution means that you improve the health and performance of all endpoints in real time. Tanium also provides you with a flexible suite of troubleshooting tools, all from a single zero-infrastructure platform.